News from Landis Homes

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By Eva Bering, Vice President of Operations

Landis Homes Healthcare was chosen by the Center for Medicaid and Medicare Services (CMS), as one of the two nursing homes in Pennsylvania, and one of a few nationally meeting the criteria identifying as a high performing nursing home. The vetting process identified 10 providers across the United States from over 16,000 licensed nursing homes.

Criteria included a 5 Star quality rating and positive clinical outcomes such as low percentages in pressure ulcers, use of restraints, urinary tract infections, falls and use of antipsychotic medications. Interviews were conducted with the State Quality Improvement Organization, the Department of Health, LeadingAge PA and the state Ombudsman representative to assure the status of quality outcomes.

Next steps include developing an expert panel that will serve as a resource for sharing best practices with other providers nationwide. The panel is also assisting in developing a change package focusing on systems improvement. It will be distributed in each state. Quality Insights of PA will oversee this collaborative effort in Pennsylvania.

Ethel Caldwell, Administrator for Health Care, and Eva Bering, VP of Operations, joined others at the National QualityNet Conference, “A More Perfect Union: Better Health Care, Better Health, Lower Costs through Improvement,” in Baltimore. They have agreed to serve as resource experts for the project and critique the change package as it is developed and distributed nationwide.

Landis Homes was recently contacted by the Pennsylvania Department of Health regarding the annual survey completed by the Division of Nursing Care Facilities on February 12, 2013. There was a focus during the survey on the use of antipsychotic medications. “It was most encouraging to review the statistics that support the reduction of antipsychotic drug use from 22.68% to 14.85%, which has demonstrated [Landis Homes’] commitment to the reduction of antipsychotic drug
use,” read the report by the Director of the Division.

Landis Homes recently was recognized with another 5 Star rating from CMS. The ratings are based on inspections, staffing levels and measures of the health quality of residents which are evaluated quarterly. On a scale of one to five, the county’s 21 homes averaged 3.4 stars.

by Allen Heinly, VP of Human Resources

Recent survey results are very affirming of a committed and engaged team! A staff satisfaction survey is completed every two years with the assistance of Holleran Consulting. We appreciate that 84% of full-time and part-time team members shared their opinions on areas of strength at Landis Homes along with suggestions for improvement.

Factors rated covered a broad range of topics including supervision, communication, work climate/culture, training, pay and benefits and so forth. On a rating scale of 1-5, with 5 being the highest, 90% of factors received an overall rating between 4.0 and 4.6. Holleran Consulting compared these scores to a national benchmark (standard) developed from survey results of 366 retirement communities in 36 states. Landis Homes exceeded the benchmark in 58 out of 59 factors, with 53 considered to be significantly above the national benchmarks.

The survey results included statistical data along with written comments. The one factor that was below the benchmark relates to performance appraisals being completed on time, which is being addressed with a new performance appraisal system. Department Directors are reviewing all survey results and establishing action plans to address additional areas of opportunity for improvement.

We are blessed to have many team members who have a passion for serving others, demonstrate high standards, and personally align with the Landis Homes’ values of Joy, Compassion, Integrity, Stewardship and Community. Quality team members, faithfully committed to serving, have a tremendously positive impact on the lives of others! For this we are grateful!

originally published in The Mennonite, April 2013

Landis Homes resident Marian Jane Stoltzfus (left) with Kylah Morales, Hinkletown Mennonite School sixth grade student, together at Kylah’s baptism at New Holland (Pa.) Mennonite Church. They two met through GrandPals. Photo provided.

The GrandPals program and activities between Landis Homes and Hinkletown Mennonite School encourage positive interactions with people outside of the classroom and outside of the community, exposing both students & residents to new perspectives, possibly differing viewpoints, and certainly varying life experiences.

In GrandPals, the students “learn through an active relationship,” says fourth grade teacher Anette Raiser. “They learn about local, national & world history through the rich lives of their GrandPals. Many [GrandPals] were missionaries.”

It builds faith as students hear stories of God’s faithfulness in the lives of their GrandPals and as residents see God’s faithfulness in the next generation.

For Landis Homes’ residents, the GrandPals program provides “an opportunity for residents to give of their life experiences,” says Janice Hess, life enrichment coordinator. “It honors their lives and enriches the community around them.”

Stoltzfus says, “For some of us who don’t have our family close by, it’s been special to be able to relate to young children.”

Through the years, family connections have also been made among some GrandPals and students, enriching families in both communities.

Landis Homes resident Luke Horst has been a GrandPal to his great-grandsons, Nathaniel Martin in previous years and current fifth grade student Ian Martin. “I hope to be here for [great-granddaughter Hannah Martin] too,” says Horst.

Austin Stoltzfus, graduate of HMS, recalled his favorite thing about the GrandPal program as hearing about what life was like long ago for them. Current students agree and report learning from “real people” about The Great Depression, World War II, food rations, and the Watergate scandal that led to the impeachment of Richard Nixon.

Landis Homes resident Barbara Longenecker sits with Dominic Answer, fifth grade student at Hinkletown Mennonite School, Ephrata, Pa. The GrandPals program allows for these new relationships. Photo provided

Both residents and students are sometimes nervous about joining the program and the first meeting. Carefully planned activities and common interests lead to a comfort level for most students and residents.

At Landis Homes, Hess arranges a meeting for current GrandPals to share about the program with other residents, easing fears and encouraging residents to participate. One long-time GrandPal attests, “this is one of the best programs we have.”

These mutual benefits for the young and old gained the attention of the Pennsylvania Association of Non-Profit Homes for the Aging (PANPHA), now known as LeadingAge PA.

In a 2005 publication PANPHA states, “For their inspirational creation of a mutually beneficial program for both young and old, PANPHA is proud to recognize Landis Home’s GrandPals program as Innovation of the Year.”

Spring 2013 Horizons

An art reception featuring a local watercolorist will be held at Landis Homes Retirement Community, Lititz, PA, on May 7. Linda Wohlberg will show her latest works which feature the natural world in intricate detail.

Wohlberg, of Lititz, is a graduate of fine arts from the University of Kentucky. It was in Kentucky where Linda was first inspired by the native flora of the fields and forests.

After college, Linda married and moved to a farm in Blair County, PA, where she continued her mission to seek out and paint beautiful native flowers of the Appalachians. As a result, she has been painting wildflowers for over 30 years.

In this show, each flower is native to Pennsylvania and the Appalachian Mountain region. All of Linda’s paintings are original watercolors using the finest pigments and painted on 100% rag Bristol board.

Linda lives with her husband and two sons in Lititz. Her paintings have been displayed and received recognition in local galleries and art exhibits as well as in private collections across the U.S.

The opening reception, to which the public is welcome, will be held from 6:30 to 8:30 p.m. on Tuesday, May 7, in the Harvest View lobby and galleries at Landis Homes, 1001 East Oregon Road, Lititz. The works will continue to be on display through July. For more information, call Landis Homes at 717-581-3550 or visit www.landishomes.org.